Client Contact - Panalux Cardiff
Cardiff, United Kingdom
Full Time
Mid Level
The Role:
We are looking for a Client Contact to join our Rental Operations team at Panalux in Cardiff!
Your responsibilities will include:
In this role, you'll be the go-to person for gaffers, electricians, and production companies. You'll ensure client satisfaction by:
We are looking for a Client Contact to join our Rental Operations team at Panalux in Cardiff!
Your responsibilities will include:
In this role, you'll be the go-to person for gaffers, electricians, and production companies. You'll ensure client satisfaction by:
- Handle client inquiries, manage accounts, and provide quotes for lighting & electrical equipment rentals.
- Oversee the daily needs of productions, handle crew scheduling, and maintain a smooth workflow.
- Build strong relationships with freelancers and ensure fair work distribution.
- Provide technical support, collaborate with internal departments (Operations, Rentals), and manage equipment returns.
- Anticipate issues during production, recommend equipment upgrades, and gather client feedback.
- Support the Panavision side of the branch with client enquiries, equipment/inventory management and additional duties when required.
- Provide on-hand support for the operations department, including equipment deliveries in company vehicles when necessary.
- Support the Branch Supervisor with administrative tasks to fulfil the day-to-day operations of the Cardiff branch.
- Valid driver's license for occasional transportation of equipment is essential.
- Excellent written and verbal skills are essential to liaise effectively with clients, crew, and colleagues.
- Strong organizational and problem-solving skills to manage multiple projects and maintain accurate records.
- Experience in lighting/equipment rentals or a related field would be a valuable asset.
Apply for this position
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